Big Support: Smart Aftersales Call Center Solutions
Delivering seamless aftersales support with AI-powered tools, multilingual agents, and an integrated CRM platform.
About Us
Your Aftersales Support, Reimagined
At Big Support, we specialize in delivering end-to-end call center solutions for managing aftersales services, tailored for brands, OEMs, and insurers. From warranty claims and product returns to device repairs and installations, our multilingual agents and AI-enhanced systems ensure faster resolutions, better customer satisfaction, and reduced operational friction.
We are part of the Bigfix ecosystem, and our services are fully integrated with our proprietary CRM and partner networks to deliver real-time coordination, transparency, and accountability across the entire aftersales journey.
End-to-End Solutions
Comprehensive management from initial contact to resolution.
AI-Enhanced Systems
Leveraging artificial intelligence for efficiency and precision.
Integrated Ecosystem
Seamless coordination with proprietary CRM and partner networks.
Multilingual Agents
Expert support in multiple languages for diverse customer bases.
Services
Warranty Claims & Repairs
We manage inbound claims and outbound coordination for product repairs through our verified repair partner network. Our agents ensure every customer query is attended to with precision and empathy.
Product Returns & Replacements
From initiating return requests to reverse logistics and final disposition, Big Support ensures a hassle-free returns experience for your customers.
Logistics Coordination
We seamlessly coordinate pickups and drop-offs with trusted logistics partners, ensuring devices are handled with care and delivered on time.
Installation Scheduling
We schedule and manage technician visits for installations or demo services across multiple regions, languages, and platforms.
AI-Powered Call Routing & Ticketing
Our smart call routing system uses AI to direct calls based on customer profiles, language preferences, and issue categories—improving efficiency and first-contact resolution.
Multilingual Support
Our trained agents speak multiple Indian and global languages, enabling us to support a diverse customer base with cultural and linguistic empathy.
Key Features
Custom-Built CRM
Tailored to manage aftersales workflows, case tracking, SLAs, and partner coordination.
AI Capabilities
Intelligent call routing, predictive ticket tagging, and agent assistance for faster resolutions.
Multilingual Agents
Fluent in major Indian languages and English, ensuring regional coverage and higher customer satisfaction.
End-to-End Aftersales Execution
From ticket creation to job closure, we manage the entire cycle across multiple stakeholders.
Verified Partner Network
Integrated with authorized and verified repair professionals across India.
Scalable & Modular
Ideal for startups, enterprises, and insurers looking to scale customer support without growing internal headcount.
Industries We Serve
Consumer Electronics & Appliances OEMs
We provide tailored aftersales support for manufacturers, ensuring seamless warranty claims, repairs, and customer service for electronic devices and appliances.
E-commerce & D2C Brands
Our solutions streamline product returns, replacements, and customer inquiries, enhancing the post-purchase experience for online retail and direct-to-consumer businesses.
Telecom Companies
We offer comprehensive support for telecom providers, managing device-related queries, installations, and service coordination with efficiency and precision.
Warranty & Insurance Providers
Our services support warranty and insurance providers with claims processing, repair coordination, and customer communication, ensuring compliance and satisfaction.
Why Choose Big Support?
Reduced Resolution Time
through automation and intelligent CRM workflows
High CSAT Scores
due to our human + AI hybrid approach
Cost-Effective Operations
without compromising quality
Real-Time Reporting
with actionable insights into SLA adherence and issue trends
24/7 Availability
across channels (Voice, Email, WhatsApp, and Web)
Contact
Looking to outsource or upgrade your aftersales call center support?
Big Support offers the perfect blend of technology, talent, and trust.
Address
Bigfix
2/22A Mangali Nagar,
Arumbakkam, Chennai-600106
Tamilnadu, India
Call Us
+91 7200355153
Email Us
sales@bignetwork.in